Refund & Return Policy
Your trust matters to us. Explore our return and refund guidelines for a clear, simple, and reassuring shopping experience.
A Clear & Simple Return Experience
At UroProbiotics, we care about your shopping experience and product quality. This policy explains how we handle returns, refunds, damaged products, and order cancellations.
Return Eligibility
Returns are subject to product condition and hygiene requirements. Please review the following conditions before requesting a return.
- Products should be unopened and unused.
- Original packaging and safety seals must remain intact.
- Submit your request within 14 days of delivery, subject to applicable law.
- Proof of purchase or your order number is required.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours of delivery.
- Provide your order number.
- Describe the issue clearly.
- Share photos of the product and packaging.
- Keep the original packaging until the issue is resolved.
After reviewing your request, we will advise you about an appropriate resolution, which may include a replacement or refund.
How to Request a Return
Follow these simple steps to start your return request.
- Visit our Contact Us page.
- Provide your order number and reason for the return.
- Wait for our team to review your request.
- If approved, follow the return instructions provided.
Refund Processing
Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.
- Approved refunds are generally issued to the original payment method.
- Processing generally begins within 5–10 business days after approval.
- Your bank or payment provider may need additional time.
Return Shipping Costs
Return shipping arrangements depend on the reason for your return and the circumstances of your order.
- Change-of-mind returns may require you to cover return shipping.
- For damaged, defective, or incorrect products, contact us for instructions.
- Original shipping fees will be handled according to the circumstances and applicable law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will try to help before the order is processed or dispatched.
- Cancellation depends on the order's processing status.
- Dispatched orders may no longer be cancellable.
- Approved cancellations will be refunded where applicable.
Items Generally Not Eligible for Return
For hygiene and product safety reasons, opened or used probiotic products and products with broken safety seals are generally not eligible for change-of-mind returns. Items damaged through improper customer storage or handling may also be excluded.
These conditions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.
Exchanges & Replacements
If your order arrives damaged, defective, or incorrect, please contact our support team. Where appropriate, we may arrange a replacement, refund, or another suitable resolution.
Exchanges for a different pack size or a change in preference are subject to approval and our return conditions.
Need Help With Your Order?
Have a question about a return, refund, or replacement? Our team is here to help you understand the next steps.
Contact Us →