Shipping Policy
We aim to make every order experience smooth, clear and convenient. Learn how orders are processed, when they are dispatched and what to expect while your UroProbiotics order is on its way.
From Our Store to Your Door
We work to prepare and dispatch orders as efficiently as possible. This policy explains our general order processing, shipping, delivery and tracking procedures. Available shipping options and delivery estimates may vary depending on your destination.
Your Order Journey
Here's how your order moves through each stage.
Order Confirmation
After placing your order, check your email for confirmation. Please ensure that your contact and delivery details are correct.
Order Processing
Orders are generally prepared within 1–2 working days. Processing may take longer during weekends, public holidays or busy periods.
Dispatch & Shipping
Once your order has been prepared, it will be dispatched using an available shipping service. Dispatch confirmation and tracking details will be provided where available.
Delivery
Delivery times depend on your location and the shipping service. Any available delivery estimate will be provided during checkout or in your order updates.
When Will My Order Be Dispatched?
We generally aim to process orders within 1–2 working days after they are placed and accepted. Working days exclude weekends and applicable public holidays.
During busy periods, promotions or unexpected operational delays, additional processing time may be needed. Orders placed outside working days may begin processing on the next working day.
Once your order has been dispatched, you will receive a confirmation where this service is available.
When Will My Order Arrive?
Delivery time begins after dispatch, not when the order is placed.
Estimated Delivery Times
Your estimated delivery timeframe depends on the destination, selected shipping service and carrier. Please refer to the delivery estimate provided at checkout or in your order updates, where available.
Delivery estimates are intended as a guide and may change due to circumstances outside our control. If a specific delivery timeframe is provided with your order, please refer to that information.
Tracking Your Order
If tracking is available for your shipment, the details will be shared after dispatch. Please allow some time for the carrier's tracking system to update.
If you have not received tracking information, or your tracking status has not changed for an extended period, contact our team with your order number so we can help you check the available details.
Shipping Delays & Unexpected Circumstances
Carrier Disruptions
Courier delays, service interruptions and high shipping volumes may affect the expected arrival date.
Weather & Holidays
Severe weather, public holidays and other exceptional events may affect processing or delivery.
International Deliveries
Where international shipping is available, customs checks, import procedures or local delivery arrangements may cause additional delays.
If your order has not arrived within the estimated timeframe, please contact us for assistance.
Check Your Delivery Details
Accurate information helps reduce avoidable delivery issues.
Correct Delivery Address
Enter your complete address, including postcode or postal code and any apartment, flat or unit number.
Valid Contact Information
Provide a valid email address and contact number so that order-related updates can reach you.
Changes After Ordering
Contact us as soon as possible if you notice an error. Address changes may not be possible once an order has been processed or dispatched.
Missed Delivery Attempts
If a delivery attempt is unsuccessful, check the carrier's instructions for available redelivery or collection options.
Received a Damaged or Incorrect Order?
Please contact us as soon as reasonably possible if your parcel arrives damaged, an item is missing or you receive an incorrect product. Include your order number and, where helpful, clear photographs of the issue.
We will review the information and advise you on the next steps in accordance with our policies and applicable consumer rights.
Contact Our Team →Shipping Destinations
Available destinations and shipping methods may vary. Enter your delivery address at checkout to see the shipping options available for your location.
For international orders, customs duties, import taxes or other charges may apply depending on the destination and local regulations. Please check the applicable requirements before placing your order.
Need Help With Your Order?
If you have questions about dispatch, tracking, delivery estimates or a shipment that has not arrived, our team is here to help.
Contact Us →Please include your order number so we can assist you more efficiently.