Privacy Policy
Your trust matters to us. Learn how UroProbiotics collects, uses, protects and manages your personal information when you visit our website or shop with us.
Your Information Deserves Care
This Privacy Policy explains how UroProbiotics handles personal information collected through our website, including information you provide when placing an order, contacting our team or using our online services.
By using our website, you acknowledge that your information may be handled as described in this policy. Please read it carefully to understand our practices and the choices available to you.
How We Handle Your Information
Simple, transparent information about your privacy.
Information We Collect
Depending on how you interact with our website, we may collect:
- Contact details: your name, email address, phone number and billing or delivery address.
- Order information: products purchased, order history, delivery details and relevant transaction records.
- Customer communications: information you share when contacting our support team or submitting a query.
- Technical information: your IP address, browser type, device information and website usage data, where collected.
Please only provide personal information relevant to your order or enquiry.
How We Use Your Information
We may use your information to:
- Process and manage your orders and payments.
- Arrange shipping, delivery and order-related updates.
- Respond to questions, requests and customer support enquiries.
- Maintain, secure and improve our website and shopping experience.
- Detect suspicious activity, prevent fraud and meet applicable legal obligations.
- Send promotional communications where permitted and, when required, with your consent.
We aim to use personal information only for appropriate, relevant purposes.
Payments & Payment Security
Payments may be processed through third-party payment providers. Your payment information is handled according to the provider's systems, terms and privacy practices.
We do not intentionally display complete payment card details on our website. The exact payment information collected or retained depends on the payment method and provider used.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping-cart activity, understand website performance and, where enabled, support analytics or marketing.
You may be able to manage cookies through your browser settings or any cookie preference tool available on our website. Disabling certain cookies may affect how some features work.
When We Share Information
We do not treat your personal information as something to sell. We may share relevant information when necessary with trusted service providers that help us operate our business, such as:
- Payment processors handling transactions.
- Shipping and delivery providers fulfilling orders.
- Website hosting, security, analytics and technical service providers.
- Professional advisers or public authorities where disclosure is legally required or necessary to protect rights and safety.
Service providers may process information only as appropriate for their services and subject to applicable requirements.
Data Storage & Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing support, maintaining business records, resolving disputes and meeting legal or accounting requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
Keeping Your Information Secure
We use reasonable measures designed to protect personal information against unauthorised access, loss, misuse or alteration. However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.
We encourage you to use a secure connection and keep your account credentials private wherever account features are available.
Your Privacy Rights & Choices
Depending on your location and applicable privacy laws, you may have rights to request access to your personal information, correct inaccurate details, request deletion, object to certain processing, withdraw consent or receive a copy of information you have provided.
You may also opt out of marketing emails by using the unsubscribe option included in those messages, where available.
To make a privacy-related request, please contact us using the details on our Contact Us page. We may need to verify your identity before completing certain requests.
Third-Party Websites
Our website may contain links to external websites or services. These third parties operate under their own privacy policies and practices. We encourage you to review their policies before sharing personal information with them.
We are not responsible for the privacy practices or content of external websites that we do not control.
Children's Privacy
Our website is not intended to knowingly collect personal information from children where doing so is not permitted by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take suitable action.
International Visitors
If you access our website or place an order from another country, your information may be processed in locations where we or our service providers operate. Where required, appropriate safeguards will be considered for international transfers in accordance with applicable privacy laws.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website features or applicable requirements. Any revised version will be published on this page. Please review this page periodically for updates.
Questions About Your Privacy?
If you have questions about this policy or how your personal information is handled, please reach out to our team. We're happy to help clarify things.